Contact Centre Operations Level 5 - 5M2071
Administration / PLC Courses / Cork / Limerick / 262 views
This is a 1 year level 5 Contact Centre Operations PLC course. This course is aimed towards students wishing to pursue a career in customer contact centre settings. The course prepares students for work in clerical and administration roles. It also enables progression onto further education
The total credit value required for this certificate is 120. This will be achieved by completing from the following modules:
| Code | Title | NFQ Level | Credit Value |
| All of the following component(s) | |||
|
5N0972 |
Customer Service | 5 | 15 |
|
5N1361 |
Contact Centre Skills | 5 | 15 |
| A minimum credit value of 15 from the following component(s) | |||
|
5N0690 |
Communications | 5 | 15 |
|
5N1367 |
Teamworking | 5 | 15 |
|
5N1390 |
Personal Effectiveness | 5 | 15 |
| A minimum credit value of 15 from the following component(s) | |||
|
5N1356 |
Work Experience | 5 | 15 |
|
5N1433 |
Work Practice | 5 | 15 |
|
5N2985 |
Personal and Professional Development | 5 | 15 |
| A minimum credit value of 30 from the following component(s) | |||
|
5N0783 |
Database Methods | 5 | 15 |
|
5N1358 |
Word Processing | 5 | 15 |
|
5N1364 |
Digital Marketing | 5 | 15 |
|
5N1369 |
eBusiness Studies | 5 | 15 |
|
5N1400 |
Marketing Practice | 5 | 15 |
|
5N1610 |
Business Administration Skills | 5 | 15 |
|
5N1611 |
The Internet | 5 | 15 |
|
5N1623 |
French | 5 | 15 |
|
5N1624 |
German | 5 | 15 |
|
5N1626 |
Italian | 5 | 15 |
|
5N1630 |
Spanish | 5 | 15 |
|
5N1631 |
Irish | 5 | 15 |
|
5N1632 |
English as a Second Language | 5 | 15 |
|
5N1977 |
Spreadsheet Methods | 5 | 15 |
|
5N2062 |
Principles and Practice of Selling | 5 | 15 |
| The remaining credit value of 30 can be obtained by using vocationally relevant component(s) from level 5. A maximum of 15 credits may be used from either level 4 or level 6. |
Colleges offering Contact Centre Operations Level 5 – 5M2071
Cork College of FET – Morrison’s Island Campus and Cork ETB – English Language & IT Skills for International Students – Contact Centre Operations
Kinsale College and Cork ETB – English as a Second Language
Limerick College of Further Education and Limerick & Clare ETB – Customer Services Operations
- Course Type : QQI Level 5