Contact Centre Operations Level 5 - 5M2071

 Administration / PLC Courses / Cork / Limerick / 51 views

This is a 1 year level 5 Contact Centre Operations PLC course. This course is aimed towards students wishing to pursue a career in customer contact centre settings. The course prepares students for work in clerical and administration roles. It also enables progression onto further education

The total credit value required for this certificate is 120. This will be achieved by completing from the following modules:

Code Title NFQ Level Credit Value
All of the following component(s)

5N0972

Customer Service 5 15

5N1361

Contact Centre Skills 5 15
A minimum credit value of 15 from the following component(s)

5N0690

Communications 5 15

5N1367

Teamworking 5 15

5N1390

Personal Effectiveness 5 15
A minimum credit value of 15 from the following component(s)

5N1356

Work Experience 5 15

5N1433

Work Practice 5 15

5N2985

Personal and Professional Development 5 15
A minimum credit value of 30 from the following component(s)

5N0783

Database Methods 5 15

5N1358

Word Processing 5 15

5N1364

Digital Marketing 5 15

5N1369

eBusiness Studies 5 15

5N1400

Marketing Practice 5 15

5N1610

Business Administration Skills 5 15

5N1611

The Internet 5 15

5N1623

French 5 15

5N1624

German 5 15

5N1626

Italian 5 15

5N1630

Spanish 5 15

5N1631

Irish 5 15

5N1632

English as a Second Language 5 15

5N1977

Spreadsheet Methods 5 15

5N2062

Principles and Practice of Selling 5 15
The remaining credit value of 30 can be obtained by using vocationally relevant component(s) from level 5. A maximum of 15 credits may be used from either level 4 or level 6.

Colleges offering Contact Centre Operations Level 5 – 5M2071

Cork College of FET – Morrison’s Island Campus and Cork ETB – English Language & IT Skills for International Students – Contact Centre Operations
Kinsale College and Cork ETB – English as a Second Language
Limerick College of Further Education and Limerick & Clare ETB – Customer Services Operations

 

  • Course Type : QQI Level 5
Location / Contact details

Contact your local ETB for more details about this course. www.etbi.ie.Cork